Refund, Payment & Cancellation Policy

Serenity Health Innovations & Wellness, LLC
Effective Date: 7/25/2026

Serenity Health Innovations & Wellness, LLC is committed to providing transparency regarding payment expectations, cancellations, refunds, and patient responsibilities. This policy applies to services provided through Serenity Health Innovations & Wellness, LLC and should be reviewed prior to beginning care.

Website Payment Information

The Serenity Health Innovations & Wellness, LLC website is intended to provide information about our practice, services, and available care options.

Payment processing occurs through approved methods based on the type of care received.

In-Office Services Payment Policy

For in-office services provided at Serenity Health Innovations & Wellness, LLC, payment is collected directly through the practice’s approved payment methods at the time services are rendered unless otherwise specified.

Patients are responsible for understanding the costs associated with consultations, evaluations, treatment plans, follow-up visits, laboratory services, supplements, and other services prior to receiving care.

Fees associated with medical evaluations, consultations, and services already rendered are generally non-refundable due to the professional time and expertise involved in providing healthcare services.

Telehealth Services Payment Policy

Serenity Health Innovations & Wellness, LLC offers telehealth services through a telehealth partnership with OpenLoop.

For telehealth services, payment processing, platform services, and related administrative functions may be handled through the OpenLoop telehealth platform and its approved service partners.

Patients receiving telehealth services will be subject to applicable telehealth agreements, payment policies, cancellation policies, refund policies, and consent requirements associated with the telehealth platform.

Prior to receiving telehealth services, patients will be required to review and acknowledge applicable telehealth consent forms and disclosures.

Refund Policy

Due to the nature of healthcare services, fees for completed medical evaluations, provider consultations, treatment recommendations, and services already rendered are generally non-refundable.

Refund requests for services that have not yet been provided may be reviewed on a case-by-case basis.

Fees associated with third-party services, including laboratory services, pharmacy services, prescription fulfillment, compounded medications, supplements, and other external services, may not be refundable once processing, preparation, or fulfillment has begun.

Medication and Pharmacy Services

Prescription medications and treatment recommendations are provided only when medically appropriate following an evaluation by a licensed healthcare provider.

Medications, pharmacy services, and related healthcare products are subject to applicable pharmacy policies and may not be eligible for refund once processed or fulfilled.

Cancellation and Rescheduling Policy

Patients are encouraged to provide reasonable notice when canceling or rescheduling appointments.

Missed appointments or cancellations without appropriate notice may be subject to applicable cancellation fees or may result in loss of prepaid services depending on the circumstances.

Repeated missed appointments or failure to complete required steps for care may result in discontinuation of services.

Patient Responsibility

Patients are responsible for providing accurate health information, completing required forms and consents, attending scheduled appointments, and following recommended care instructions.

Questions

Patients with questions regarding payments, refunds, or cancellations are encouraged to contact Serenity Health Innovations & Wellness, LLC prior to scheduling services.

By scheduling services, patients acknowledge that they have reviewed and understand this Refund, Payment & Cancellation Policy.