Terms & Conditions
Effective Date: 7/25/2026
Welcome to Serenity Health Innovations & Wellness, LLC (“Serenity Health Innovations & Wellness,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website and describe the terms that apply when accessing information, scheduling services, or engaging with our healthcare practice.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of this website.
Medical Services and Provider-Patient Relationship
The information provided on this website is intended for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment.
A provider-patient relationship with Serenity Health Innovations & Wellness, LLC is established only after completion of the appropriate intake process, evaluation by a licensed healthcare provider, and acceptance for care.
Submitting an inquiry, completing an online form, or communicating through this website does not create a provider-patient relationship.
Healthcare Services
Serenity Health Innovations & Wellness, LLC provides personalized healthcare services, including but not limited to:
Medical weight management
Wellness services
Hormone optimization services
Longevity-focused healthcare
Preventive healthcare services
All treatment decisions are made based on an individual evaluation by a licensed healthcare provider and may vary based on medical history, examination findings, laboratory results, and clinical judgment.
No Emergency Services
This website, online forms, email, text messaging, and other electronic communication methods are not intended for medical emergencies.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
Telehealth Services
Serenity Health Innovations & Wellness, LLC may provide telehealth services where permitted by applicable state laws and regulations.
Telehealth services require appropriate evaluation and are subject to provider licensure requirements and patient location at the time of service.
Telehealth services may involve electronic communication technology. While reasonable safeguards are used to protect patient information, no electronic communication system can be guaranteed to be completely secure.
Patients receiving telehealth services are responsible for providing accurate information, maintaining access to appropriate technology, and participating in care as instructed by their healthcare provider.
Technology and Operational Partners
Serenity Health Innovations & Wellness, LLC may use trusted third-party technology and operational partners to support practice operations, including patient intake, scheduling, communication, payment processing, laboratory coordination, and other administrative functions.
These partners support the operations of Serenity Health Innovations & Wellness, LLC and do not replace the healthcare relationship between the patient and Serenity Health Innovations & Wellness, LLC.
Appointment Scheduling and Cancellations
Appointments are scheduled based on provider availability and practice policies.
Patients are responsible for reviewing appointment details and providing accurate contact information.
Cancellation, rescheduling, and missed appointment policies are outlined in our Refund & Cancellation Policy.
Payments and Fees
Serenity Health Innovations & Wellness, LLC is a cash-based healthcare practice and does not participate in insurance billing unless specifically stated.
Patients are responsible for understanding fees associated with services, programs, consultations, laboratory testing, medications, and other healthcare-related services.
Payment policies are subject to change and will be communicated appropriately.
Treatment Results
Healthcare outcomes vary from person to person.
Serenity Health Innovations & Wellness, LLC does not guarantee specific results from any service, medication, treatment plan, or wellness program.
Individual results depend on many factors, including medical history, adherence to recommendations, lifestyle factors, and individual response to treatment.
Prescription Medications and Treatment Plans
Prescription medications and treatment recommendations are provided only when medically appropriate after evaluation by a licensed healthcare provider.
The use of any medication or treatment involves potential benefits, risks, and side effects. Patients should discuss questions or concerns with their healthcare provider.
Website Content
All information, materials, logos, graphics, written content, and other materials on this website are the property of Serenity Health Innovations & Wellness, LLC unless otherwise noted.
Website content may not be copied, reproduced, or used without written permission.
Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only.
Serenity Health Innovations & Wellness, LLC is not responsible for the content, privacy practices, or services provided by third-party websites.
Privacy and Protected Health Information
Your privacy is important to us.
Please review our:
Privacy Policy
Notice of Privacy Practices
These documents explain how we collect, use, protect, and disclose information.
Limitation of Liability
To the fullest extent permitted by law, Serenity Health Innovations & Wellness, LLC shall not be liable for damages resulting from the use of this website, reliance on website information, interruptions in website availability, or third-party services.
Nothing in these Terms & Conditions limits liability for matters that cannot legally be limited.
Changes to These Terms
Serenity Health Innovations & Wellness, LLC reserves the right to update or modify these Terms & Conditions at any time.
Updated terms will be posted on this page with a revised effective date.
Contact Information
Questions regarding these Terms & Conditions may be directed to:
Serenity Health Innovations & Wellness, LLC
Haines City, Florida
Phone: 863-343-3096